You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mcarbl's avatar
mcarbl
Helpful | Level 6
3 years ago

System icon disappears from Taskbar (Windows 10 Pro)

There's a few topics on this already, but none with my specific issue.   Dropbox app is definitely installed on my Surface Pro and I am actively using it throughout each day. However, the Dropbox...
Desktop
Setting up the apps
Windows
RBinPerson's avatar
RBinPerson
Helpful | Level 5

Hi Megan--

My icon was always visible on the taskbar tray, right next to my McAfee icon and OneDrive icon, until March 1, when Dropbox updated. Now the icon remains hidden (I have to click the up-arrow to reveal the other taskbar icons to see the Dropbox icon). I want the Dropbox icon to be visible on the taskbar tray again. I've gone into Settings and told it multiple times to "select which icons appear on the taskbar." Once I do that, it does appear. However, if I turn off my computer or restart it, Settings turns that selection off, and the Dropbox icon no longer appears on the tray. 

Raymond

DB_Is_Broken's avatar
DB_Is_Broken
Helpful | Level 5
3 years ago

I see the same exact behavior, this just started recently,  and it is annoying!!

 

Dropbox tech support:  Please take this seriously and fix it!!

  • CADcliff's avatar
    CADcliff
    Helpful | Level 5
    3 years ago

    I am having the same issue. It started just this week. Dropbox 144.4.4491. I doubt if it is Dropbox. I would bet is is something Microsoft has screwed up within an update. I would also like to se if anyone can find a fix for this. I turn the slider switch to on, and the next day the switch is back to off. Does anyone know a registry override for this so we can overrule Microsoft?

    • RBinPerson's avatar
      RBinPerson
      Helpful | Level 5
      3 years ago

      There have been no Microsoft Windows updates for me since this started. With the last Dropbox revision, the same problem was happening. I was told to uninstall the desktop app, and then reinstall it. That fixed the problem. Then Dropbox released an update, new version 144.4.4491, and the same problem started again. It's Dropbox, not Windows.

      • CADcliff's avatar
        CADcliff
        Helpful | Level 5
        3 years ago

        Thanks RBinPerson 

        Thanks for the insight. And thanks for correcting me. Microsoft just messes up everything else so I assumed.

        Great information in this thread, and I don't want to mix it up.

        Dropbox is and has been pretty responsive. They will get it worked out soon.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!