You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mcarbl's avatar
mcarbl
Helpful | Level 6
3 years ago

System icon disappears from Taskbar (Windows 10 Pro)

There's a few topics on this already, but none with my specific issue.   Dropbox app is definitely installed on my Surface Pro and I am actively using it throughout each day. However, the Dropbox...
Desktop
Setting up the apps
Windows
RBinPerson's avatar
RBinPerson
Helpful | Level 5

Hi Megan--

My icon was always visible on the taskbar tray, right next to my McAfee icon and OneDrive icon, until March 1, when Dropbox updated. Now the icon remains hidden (I have to click the up-arrow to reveal the other taskbar icons to see the Dropbox icon). I want the Dropbox icon to be visible on the taskbar tray again. I've gone into Settings and told it multiple times to "select which icons appear on the taskbar." Once I do that, it does appear. However, if I turn off my computer or restart it, Settings turns that selection off, and the Dropbox icon no longer appears on the tray. 

Raymond

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi RBinPerson!

Interesting behavior there, although I have to admit that it sounds like your OS might be the culprit behind this.

Are there any pending OS updates for your device? 

One more thing you can try is uninstalling the app and  re-installing it in order to see how this is going to go.

  • RBinPerson's avatar
    RBinPerson
    Helpful | Level 5
    3 years ago

    Hi Megan--

     

    Uninstalling and then reinstalling the desktop app solved the problem!  Thanks.


    Raymond

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Awesome news RBinPerson!

      That's what I want to hear. If you need anything else, you know where to find us! 
      • BunkerSoldier's avatar
        BunkerSoldier
        New member | Level 2
        3 years ago

        Had the same issue with version 143.4.4161.

        Taskbar icon display option would continually reset after a restart of Dropbox.

        Uninstalled Dropbox, reinstalled with an hour per desktop and laptop to re-index files. 

        The issue has now returned with Dropbox version 144.4.4491.

         

        Note in both cases after an app update, the taskbar setting to select which icons should appear contained two entries for Dropbox

        <Dropbox 143.4.4161 and Dropbox>

        and now 

        <Dropbox 144.4.4491 and Dropbox>

         

        After the reinstall only a single entry <Dropbox 143.4.4161> was shown.

         

        The procedure to continually uninstall and reinstall after an app update is not a viable workaround.

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