Syncing Error with Android App

[PDub81]

Hello, for several days I'm experience a syncing error with the Android app.  Anything updated from the Android device appears on other connected devices, but not the other way around.  Updated files from my home and work computers appear at dropbox.com but not in the Android app.  I have restarted my phone several times and removed and reinstalled the Android app.  The only way to get files to sync now is to logout and log back in, but I really shouldn't have to do that every time I want to update my to do list from my phone.  Please help!

[Walter]

Hey @PDub81 - sorry to hear you're having issues with this.

Could you let us know your device's OS version and the version of the Dropbox mobile app installed there as well?

Have you tried clearing the app's cache since you first noticed this?

Let us know more and we'll take it from there.

[PDub81]

Thanks, Walter.  Android 10 and Dropbox app version 368.2.2.  I cleared the Dropbox cache in Android settings, which did nothing, but I see that clearing it in the Dropbox app itself does force a fresh sync without logging out, but it still has to be done every time a file has been updated elsewhere.

[PDub81]

Also, I tested to make sure this was not just a problem with one particular file.  No files are syncing from other devices without logging out and in or else after clearing the cache.  Furthermore, and stranger, after clearing the cache, a file can be updated multiple times from other devices and will still sync correctly the first time it is opened in the Android app, but then it will not sync again until the cache is cleared again.

[Walter]

I see, thanks for the additional information @PDub81 

Would it be OK if we reached out via email to have a further look internally? 

[PDub81]

Yes, thank you.

[Walter]

Thanks for the cooperation @PDub81 - you've got  

[Stephen_G]

Hi.  Did this issue (of not syncing properly to an android phone) get resolved?  I've been having exactly the same issue for about 10 days now, precisely as you describe it, and it's driving me nuts!  I have logged a call and been corresponding with a very helpful member of Dropbox Support staff, but we have not worked it out yet.  I just saw your posts today, and your description of the cache was very helpful, I tried that and have got the exact same behaviour as you.  Please share your findings if you have solved it, thank you!

[PDub81 · Accepted solution]

Hi Stephen, today's Dropbox Android app update appears to have resolved the issue and files are again syncing in the normal way.  I thank the staff for their help!

[Stephen_G]

Hi PDub81.  Thanks very much for your reply, following which I manually updated the Dropbox app on my phone (I had uninstalled and re-installed a few times in the past week, so this must be very recent) and can confirm that the issue is resolved for me now too.  Thanks also from me to the Dropbox staff for getting this sorted.  Go raibh míle maith agaibh!