Sound of mp4 videos is weird in mobile app

[edmondcr]

When I play some mp4 videos in my dropbox app, the sound of it is weird and unclear. I am sure the original videos are fine as I play them on my computer, and it works fine.

[edmondcr]

I tried. Still have the same issue.

[Megan]

Hi @edmondcr, can I send you an email, in order for us to have a closer look?

[edmondcr]

Yes. Sure.

[Walter]

Hi @edmondcr - thanks for your cooperation so far.

I've just sent you an email to look further into this issue, so please have a look at your inbox and we'll take it from there. 

[jwilk17]

my .mp4 file is stored on drop box and the audio playback is distorted when i playback on iphone. no problem when playback on computer or if the file is downloaded to my iphone and played back locally

[jwilk17]

here is the link to the file.  this is frustrating.  please help tell me what to do to fix this.... 

[removed]

[Hannah]

Hey @jwilk17, thanks for reaching out to our Community.

I moved your post to a thread that recently dealt with the same issue; can you try the troubleshooting steps in this thread, to see if they help?

[edmondcr]

The troubleshooting doesn’t help. The only way to fix that is to export the video to somewhere like files in iOS. Once you do that, the sound of the video is back to normal, but it is annoying that you have to do that to every single video. I hope Dropbox can fix that.

[jwilk17]

what do you mean export the video to somewhere like files in iOS?  do you mean IOS file storage?

[edmondcr]

Yes. Just save your video which is in your dropbox into iOS storage file/ iCloud drive once. That will do it.