Someone is working on your shared file alert not working

[ksl0588]

Hi all!

My dropbox alert when someone is editing the shared file is not popping out anymore. Before, whenever I am editing a shared file, an alert would pop out on the right hand side saying that XXX is editing the file so I would just message the person that I'm using it. Now, it won't let me know anymore and the only way I will find out is when there is a conflicting copy or when I realize that my previous edits were not saved. 

How do we fix this?

Thank you.

[Megan]

Hey @ksl0588, can I send you an email, in order for us to have a closer look into this? 

[ksl0588]

Hi Megan, can I get the email address where I will send this issue to?

Thank you.

[Hannah]

Not to worry, @ksl0588, I just sent you an email myself, so we'll continue working on your issue there. 🙂

[arcruises]

Hannah,

Our company is having the same issue with the badge telling of other users not working.  Do you happen to remember the resolution to this problem?

[Megan]

Hey @arcruises, welcome to our Community! 

As a first step, would you mind checking this Help Center article and making sure all the troubleshooting steps have been followed? 

If the results remain the same, let me know and we'll look closer into it.

Thanks!