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denis2000's avatar
denis2000
Explorer | Level 3
3 years ago

Shared Folder not visible in Windows App

Hi   I have shared a folder from my Dropbox account with a number of people.  initially, my wife viewed the folder in my account on the windows app on her PC.  However, recently, she needed to cr...
Desktop
Setting up the apps
Share
Shared Folders
Sync
  • Nancy's avatar
    Nancy
    3 years ago

    Hi again, Denis! Thanks for the info you’ve sent so far. 

     

    From what I understand, the folder that she can’t see locally on her desktop app is the shared one under the name “Olivia Jane”, right?

     

    Can you let me know what’s the syncing status of her desktop app, as well as the app version it’s running? 

     

    Also, is there any chance that she removed this folder from her Dropbox app, in order to save up hard drive space? She can check her selective sync settings to verify that.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi denis2000, hope you’re doing well. 

 

If she uploads something from her own device instead, where she has signed in to the desktop app with her new account, is she able to see these files when visiting www.dropbox.com? 

 

From what you’ve described, it sounds like she is logged in to the desktop app with her own account, but on the browser she is still signed in to your own account, which is why she can see all of your files/folders. 

 

Let me know what you find!

denis2000's avatar
denis2000
Explorer | Level 3
3 years ago

Hi Nancy

Thanks for your response.  If she makes a change in one of her folders in her desktop app, they are apparent in her browser.  I also know this, because, I can't see any of the files she has in her account (I haven't been granted access) either in my own windows app or in my browser view.

 

Denis

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi denis2000, how exactly did you do the sharing? Was it a shared folder that directly syncs to her Dropbox account, or was it a shared link to a folder, which can only appear on the website?

    • denis2000's avatar
      denis2000
      Explorer | Level 3
      3 years ago

      Hi Jay

       

      Thanks for replying.  I am sure that I shared by inputting her email address, rather than sending a link.  To be sure, I have just done it again and there is no change to what she sees in the Windows app


      Regards


      Denis

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Could you attach a screenshot of what they see from the Dropbox site and in the Dropbox folder on the machine?

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