You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

benraph's avatar
benraph
Explorer | Level 3
8 months ago

files disappearing immediately from Mac, but still visible on site and Windows

Files and folders are disappearing from my dropbox folder on my Mac immediately after I create them (on my Mac). They still exist on the web and are even showing up in my dropbox folder on my PC. Doesn't happen all the time but enough to be annoying. Any ideas? 

Desktop
Dropbox Basic
Mac
Sync
Web
Windows
  • Jay's avatar
    Jay
    8 months ago

    Files and folders with an underscore at the beginning of them are considered to be hidden files on Mac OS. 

     

    You'll need to enable the viewing of hidden files to see them in your Dropbox folder there.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi benraph, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing the folder in Finder, and another on the website and Windows machine showing the same folder without the files in question?

     

    This will help me to assist further!

    • benraph's avatar
      benraph
      Explorer | Level 3
      8 months ago

      Thanks, here are three pics, as requested. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Files and folders with an underscore at the beginning of them are considered to be hidden files on Mac OS. 

         

        You'll need to enable the viewing of hidden files to see them in your Dropbox folder there.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!