We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

misstheo1's avatar
misstheo1
Explorer | Level 3
2 years ago

New Mac won't synchronize after transferring all files and apps from old computer

Hello,

 

I purchased a new Mac. This one has the same storage capacity as my previous one. I transferred all my files and applications from one Mac to the other.

I connected my new Mac to Dropbox but it doesn't work:

- I can't open files from my Dropbox

- I can't preview images on my Bridge applications

- I managed to open one Indesign file but all the links are missing 

 

Could you tell me how to proceed? 

Thank you

Desktop
desktop app
Mac OS
Setting up the apps
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey misstheo1, thanks for reaching out to the Dropbox Community.

     

    This is probably due to the fact that the Dropbox app and the files were transferred from your previous computer, but let's see what we can do.

     

    Is the Dropbox application running on the new computer? What do you see when you hover over the Dropbox icon in your menu bar?

     

    Also, what's your computer's OS version?

     

    Let me know and we'll go from there.

    • misstheo1's avatar
      misstheo1
      Explorer | Level 3
      2 years ago

      Thank you for your prompt return.

      When I hover over the dropbox icon in my menu bar it says: "Transfer of 16 files".  "Impossible to synchronise xx file" (no more space on your dropbox). 

      However, I have the impression I do have enough space on my dropbox.

      Thank you

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hmm, can you please check the plan tab in your account settings, to make sure you have enough Dropbox space?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi misstheo1, sorry to jump in here!

     

    How did you transfer your files from one device to the other? 

     

    Also, one small clarification: you can see the files in your Dropbox folder, but you can't preview them or they haven't synced there at all?

    • misstheo1's avatar
      misstheo1
      Explorer | Level 3
      2 years ago

      Hello Megan, 

      Thank you for your message.

      I didn't transfer the files from one computer to the other.

      I thought that my new computer would just sync with dropbox.

      I can see the files in my Dropbox folder, but I can't preview them in Bridge. 

      Additionally, when I want to open a file from Dropbox on my computer it doesn't work. 

       

      Thanks for your help.

      Best

      Theodora

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi misstheo1, thank you for clarifying! 

         

        Can you clarify the Dropbox version you're using on your end? Do you use the new macOS for File Provider?

         

        Can you also send me a screenshot of the error -if any- you get when trying to open files directly from your Dropbox folder? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!