We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

misstheo1's avatar
misstheo1
Explorer | Level 3
2 years ago

New Mac won't synchronize after transferring all files and apps from old computer

Hello,   I purchased a new Mac. This one has the same storage capacity as my previous one. I transferred all my files and applications from one Mac to the other. I connected my new Mac to Dropb...
Desktop
Mac
Setting up the apps
misstheo1's avatar
misstheo1
Explorer | Level 3

Hello Megan, 

Thank you for your message.

I didn't transfer the files from one computer to the other.

I thought that my new computer would just sync with dropbox.

I can see the files in my Dropbox folder, but I can't preview them in Bridge. 

Additionally, when I want to open a file from Dropbox on my computer it doesn't work. 

 

Thanks for your help.

Best

Theodora

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi misstheo1, thank you for clarifying! 

 

Can you clarify the Dropbox version you're using on your end? Do you use the new macOS for File Provider?

 

Can you also send me a screenshot of the error -if any- you get when trying to open files directly from your Dropbox folder? 

  • misstheo1's avatar
    misstheo1
    Explorer | Level 3
    2 years ago

    Hello, 

    - Dropbox tells me that my "business trial" has ended. That I'm occupying 194,6Go out of 1Ko and that I need to upgrade my subscription.

    Did Dropbox reduce the amount of space available for the standard subscription ?

    - It says there are no synchronisation problems

    - the dropbox version is v184.4.6543

    - my Mac version is Ventura 13.6

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey misstheo1, if you're using 194,6 GB out of 0 MB, it means you're out of space and over your quota.

       

      It's apparent in your screenshot as well.

       

      If your Business trial ended, your account could be in locked state, so that's why the Dropbox app is not syncing.

       

      Did you have another subscription before you did the Business trial? Like a Plus or Professional individual plan?

      • misstheo1's avatar
        misstheo1
        Explorer | Level 3
        2 years ago

        Hello,

        Yes, I have a subscription of Dropbox Plus 2T which I pay monthly.

        4 days ago I removed some heavy files from my Dropbox folder so it must be considerably smaller now.

        I doubt I'd need to upgrade it but how can I know?

         

        Thank you very much.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!