We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Carl8's avatar
Carl8
Helpful | Level 6
2 years ago

Mac Sonoma/conflicted copies and app isn't loading

Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicte...
Desktop
Install
Mac
  • Carl8's avatar
    Carl8
    2 years ago

    Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked. 

     

    Hope this helps you and any others with a similar issue.

     

    Thanks again. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for keeping us in the loop on this davidjeastman 

 

Let us know if anything else comes up!

davidjeastman's avatar
davidjeastman
Explorer | Level 4
2 years ago

@Walter - Seems like a lot of issues with DropBox and the latest Mac OS update.  Is DropBox working a fix?  Thank you.

  • Nate D's avatar
    Nate D
    Helpful | Level 7
    2 years ago

    answer his question!  what the hell is going on with DropBox and it's support?  Disgusting. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi davidjeastman, we always keep an eye out on any possible issues our users mention, and try to troubleshoot and help as much as we possibly can. 

     

    If you need anything else, don't hesitate to let us know!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!