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RBSting's avatar
RBSting
Explorer | Level 3
9 months ago

Installed the app, but when I click on the icon nothing happens.

Hi... I've got a new laptop & downloaded DBx to install - which it appears to do But when I click on the icon nothing happens & there is no folder on my hard drive   Help !   RB  
Desktop
desktop app
Install
Installing
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, RBSting, welcome to our Community!

 

What is the OS you're using on your end? Also, have you tried installing the app using this link? 

 

It might sound trivial, but have you tried re-starting your device at all? 

 

Thanks a bunch! 

RBSting's avatar
RBSting
Explorer | Level 3
9 months ago
Hi
Any suggestions are welcome
I tried a few different options and also did a reboot just in case
RB
  • RBSting's avatar
    RBSting
    Explorer | Level 3
    9 months ago
    Oops. Win 11
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey RBSting, thanks for the speedy response! 

       

      So, from what I understand it sounds like the app is installed at the moment, it's just the icon that's unresponsive, right?

       

      Do you have any antivirus/firewall that could be blocking your access to the Dropbox app?

      • RBSting's avatar
        RBSting
        Explorer | Level 3
        9 months ago

        Hi

        Well normally there is a folder on my HD right?

        So yes it install the app I assume or at least a pretty little icon but nothing else

        I'll have a look at the firewall

        RB

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