Installation Failed Error Code 1073741795

[The TechJedi]

I keep getting the same error over and over again.

I have tried every suggested resolution and nothing has worked. Anyone?

[mastamack]

Same problem here. 

[Walter]

Hi all - sorry to hear you're having issues with this.

For anyone affected, could you please try an advanced reinstall using the offline installer from this page and let us know if you're still getting this error? 

Thanks a bunch!

[dettad]

@Walter

thank you for your reply.

I have tried again the advanced reinstall using the offline installer from your link but I still get the same error message.

I´m looking forward for a solution.

[Walter]

Sorry to hear this persists for you @dettad 

Would it be OK if I reach out via email to have a further look internally? 

Let me know and I'll use the email address that's associated with your forum profile. 

[MRBUSBY]

Hi @Walter ,

My computer is new and does not have an existing Dropbox folder (mentioned in the advanced Re-Install).

Do you have further suggestions.

Also, when I set up my community user name, I didn't provide an email associated and now I can't find correct field in my profile to add an email.  Is it the email associated with my Dropbox account?

[Walter]

Hey @MRBUSBY, sorry to hear you're having issues with this.

Since this is a new computer, have you made sure that it meets our minimum requirements for the desktop app?

When it comes to Community profile, it will be associated with the Dropbox account you were logged into when creating the profile. 

[NicoJadue001]

I have the same problem......  since today when dropbox ask me update to the last version

[MRBUSBY]

Hi @Walter 

Based on what I see yes,  Please see screen shot. (thanks for confirming about the email.)  I will be away from my desk for about 30 min. but will look for your responses immediately upon my return.

[humus]

I found no solution, the same problem is described in several different posts (https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Dropbox-Desktop-Cannot-Open-Uninstall-...).

I see in the windows registrar that a lot of dropbox are still present (I use https://www.oo-software.com/en/ooregeditor).

Maybe the cause of the issue?

[Walter]

Thanks for the screenshot @MRBUSBY

As the linked Help Center article outlines, the Dropbox desktop app doesn’t support ARM processors on Windows operating systems, except for on  Windows in S mode.

I hope this helps a tad!