Installation Failed Error Code 1073741795

[The TechJedi]

I keep getting the same error over and over again.

I have tried every suggested resolution and nothing has worked. Anyone?

[humus]

Altough I desintalled everything on my computer, I still see this in the taskbar menu... Something is still there.

I can still install and uninstall v.112.3.254 but unable to login... asks me to download latest version. I tried to install this build

 but no success... Is there a significant change between v.112 and v.131 that could explain this error code? 

[indraj436]

My problem is still the same. 

Please let me know what to do.

[humus]

@indraj436 does v.112.3.254 work for you?

[JenTo]

I sent you an email follow up to your last reply, but it looks like that ticket was closed and no further reply can be made. Here is what I wrote: 

Thanks for your patience.

 

Neither "Dropbox" nor "DropboxUpdate" appear in the registry folders you indicated:

 

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\
HKEY_LOCAL_MACHINE\SOFTWARE\

 

We removed the various folders from Windows as instructed, then restarted my computer.

 

We then downloaded the full offline installer and installation ended in the same error as I originally reported.

 

I do not know what to do at this point.

 

===

@Walter

[JenTo]

As a final note, I would just like to add that we have followed the advanced reinstall instructions a number of times, each time removing the related folders and cleaning up the registry and each time the reinstall ends in this same error message. We have tried installing while my computer anti-virus and anti-malware programs were disabled; we have tried while logged in to Dropbox and while not logged in; we have tried after disabling and uninstalling the OneDrive app (which I do not use), all without success.

I've been through a number of other forum posts that contain this error and none of them apparently have been resolved successfully, or at least not publicly. If anyone has had this issue and knows what 3rd party apps or hardware conflict prevents Dropbox from installing or has found a solution, I and other users would be truly grateful if you'd share. TIA

[Nancy]

Hi @JenTo, hope you’re doing well!

I went through your last posts, and l understand that your previous ticket was automatically closed after some time. 

In this case, would you like me to open a new one for you perhaps, and have a look into this? 

Let me know.

[JenTo]

Dear Nancy, My previous Ticket was #15786755 and as a free Dropbox user, I appreciate your generous offer. That follow up ticket originally opened by @Walter  also describes my steps following receiving the in-tray notice from Dropbox that I had 21 days to update the Dropbox app on my computer. Again, Win10Pro, 64-bit, v21H1 (soon v21H2)

However, if there is a solution to this error that goes beyond rotely performing (again and again) an advanced reinstall, or involves removing known conflicting software/hardware, please consider posting the solution publicly. There are a number of users here who would benefit from this information.

Thank you.

[Nancy]

I totally understand what you mean. 

The issue is that, if the advanced reinstall didn’t help resolve the issue, I’ll need to see more details on your account, in order to find the best next step. 

Since I don’t have any visibility over your Dropbox account here on the forum, I’ve sent you a new email to your Community email address. 

Feel free to reply to me, and we’ll take it from there.

Cheers!

[MRBUSBY]

Did anyone ever receive a resolution for this error code when trying to install Dropbox?
 
I am using a new computer, Win 11, not in S mode.
 
Please help.
 
Here's another thing... I can't find where to put a good reply email address in my profile... so please use [email removed as per Community Guidelines]

[dettad]

i have the same Problem, and the support doesn´t have a solution so far.

it is very frustrating.