Apps and Installations
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I keep getting the same error over and over again.
I have tried every suggested resolution and nothing has worked. Anyone?
Hi everyone, I hope you're all doing well!
As @JenTo correctly mentioned, we will update this (and any other related threads) once we hear back from our Team about the issue. Trust to know we won't leave you hanging!
In the meantime, feel free to share your ticket number here, so I can locate it on our system. If you don't have one, you should be able to open it, by visiting this page from an incognito tab on your browser if you're using a Basic account.
A normal tab if you are using a paid plan. If you have any issues doing so, let me know and I can help you out.
Thank you for your time guys!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thank you for the ticket number, @mastamack!
I can see that the agent that worked on your case, asked for a screenshot in order to continue troubleshooting. However the ticket seems to have been closed due to inactivity because you didn't respond back.
Can you try submitting a new one?
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Can you check my ticket as well. There has been no movement on this at all.
#16096099
16212401
Hey guys, thank you all for sending me your ticket numbers!
I've located all of them, and passed your comments to the agents working on your case.
I appreciate your patience, while our Team is looking into this. If you have any other questions, I am always one post away.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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At the beginning of May I downloaded and attempted to install the full Windows offline installer 147.4.4800 which ended in the same error as before.
Following the failure, I contacted Support to ask if there was any progress and was told that this version (147.4.4800) should have fixed the issue, however, it didn't for me.
Hi @JenTo, happy Wednesday. How are you today?
Have you responded back on said ticket number, to let our Team know that the problem remains for you?
I'd be happy to locate your ticket number if you wish to share it with me too.
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Yes, I did let them know.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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