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Re: Installation Failed Error Code 1073741795

Installation Failed Error Code 1073741795

The TechJedi
Helpful | Level 5
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I keep getting the same error over and over again.

I have tried every suggested resolution and nothing has worked. Anyone?

TheTechJedi_0-1639185416440.png

 

 

150 Replies 150

Megan
Dropbox Staff
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Hi everyone, I hope you're all doing well! 

 

As @JenTo correctly mentioned, we will update this (and any other related threads) once we hear back from our Team about the issue. Trust to know we won't leave you hanging! 

 

In the meantime, feel free to share your ticket number here, so I can locate it on our system. If you don't have one, you should be able to open it, by visiting this page from an incognito tab on your browser if you're using a Basic account. 

 

A normal tab if you are using a paid plan. If you have any issues doing so, let me know and I can help you out. 

 

Thank you for your time guys! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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mastamack
Explorer | Level 3
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Hey my Ticket number is #16505395

as you mentioned we should leave our numbers here @Megan .

Same issue already since a couple of weeks 😕

Megan
Dropbox Staff
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Thank you for the ticket number, @mastamack!

 

I can see that the agent that worked on your case, asked for a screenshot in order to continue troubleshooting. However the ticket seems to have been closed due to inactivity because you didn't respond back. 

 

Can you try submitting a new one? 

 

Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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mtesta
Helpful | Level 6
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Can you check my ticket as well. There has been no movement on this at all. 

#16096099

Andrew629
Helpful | Level 5
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My ticket number for this issue is 16226075.

yho123456
Helpful | Level 6
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16212401

Megan
Dropbox Staff
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Hey guys, thank you all for sending me your ticket numbers! 

 

I've located all of them, and passed your comments to the agents working on your case. 

 

I appreciate your patience, while our Team is looking into this. If you have any other questions, I am always one post away. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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JenTo
Helpful | Level 7
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At the beginning of May I downloaded and attempted to install the full Windows offline installer 147.4.4800 which ended in the same error as before.

 

Following the failure, I contacted Support to ask if there was any progress and was told that this version (147.4.4800) should have fixed the issue, however, it didn't for me.

Megan
Dropbox Staff
Go to solution

Hi @JenTo, happy Wednesday. How are you today?

 

Have you responded back on said ticket number, to let our Team know that the problem remains for you? 

 

I'd be happy to locate your ticket number if you wish to share it with me too. 

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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JenTo
Helpful | Level 7
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Yes, I did let them know.

Need more support?