cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We are making some updates so the Community might be down for a few hours on Monday the 11th of November. Apologies for the inconvenience and thank you for your patience. You can find out more here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Installation Failed Error Code 1073741795

Installation Failed Error Code 1073741795

The TechJedi
Helpful | Level 5
Go to solution

I keep getting the same error over and over again.

I have tried every suggested resolution and nothing has worked. Anyone?

TheTechJedi_0-1639185416440.png

 

 

150 Replies 150

humus
Helpful | Level 6
Go to solution

I have intel i7 and I have the exact same issue.

Walter
Dropbox Staff
Go to solution
In that case, may I reach out via email to have a further look into this issue @humus?

Also, did you attempt any troubleshooting steps so far? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

humus
Helpful | Level 6
Go to solution

I tried a lot of things, but nothing worked

 

 

  • I meet the minimum system reqs to run Dropbox
  • I have a secure internet connection
  • Antivirus (Bitdefender), firewall, and VPN disabled/turned off
  • Firewall manually configured to work with dropbox
  • Creating another user profile on computer then installing
  • Tried to install app using typical installer (DropboxInstaller.exe)
  • Tried to install app using Offline Installer (134.4.4115)
  • Tried to install app using Offline Installer (140.4.1951)

I have already been in direct contact with 2 other dropboxers but none could help me.

You can of course write me direct email.

 

MRBUSBY
Helpful | Level 7
Go to solution

Hi @Walter ,

 

Your response has found the answer in my situation.  I'll return the computer and purchase one that does not have an ARM processor.

I had never heard of an ARM processor.

 

Many thanks for your help!! 

 

Perhaps that is also the situation with some of the other members with this issue.

 

MRBUSBY
Helpful | Level 7
Go to solution

Hi @humus and @Walter ,

 

I saw your comment about the i7 processor.

Please post here if the cause is found... of course, if a solution is found, that would be great info to see on this thread as well.

I will wait to return the product to hopefully see your results.

 

Thank you all for helping!

 

dettad
Helpful | Level 6
Go to solution

@Walter, thank you, that would be OK for me.
I hope you can help me to solve the problem.

 

Walter
Dropbox Staff
Go to solution
Sure thing @dettad - you've got :envelope: 

I'm also reaching out to you too @humus - please have a look at your email's inbox for my message and we'll take it from there.

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Sandman1001
New member | Level 2
Go to solution

Im having this same error 1073741795 did the advanced uninstall removing registry entries and from the appdata program file program files x86 folders and ran the full installer and still get the same error. Im on windows 10 build 10.0.19041 Intel I7 3770K processor

mtesta
Helpful | Level 6
Go to solution

Hi all,

I have the exact same problem with error message. I have tried the advanced re-install but no luck. I've tried both the online and offline installers. It was working fine and all of sudden, the need to update popped up. But this error continues to come up when I try to reinstall. Please help. . .I use this app daily. 

Thanks

MRBUSBY
Helpful | Level 7
Go to solution

Hi @Sandman1001 ,

 

Just out of curiosity. What processor does your computer have?

Need more support?