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Re: I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?

I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?

User134679
Helpful | Level 6
Go to solution

Hi!

 

I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel and right click dropbox and click "Uninstall" so dropbox uninstall sucefully but in my computer is styll file "Dropbox" but when I try to delete it, it starts deleting my desktop, documents and a lot of other files so I stop it before it starts deleting it. And so I want to ask is there any way to delete the folder so that all my files do not have Location: "C: Users / user / dropbox / My Pc / ....." so that it is again as before installation (C: Users / user / .....)

I have already uninstalled dropbox and deleted my account, but still the folder is still there, I tried to install dropbox again and then uninstall but still nothing ....

Thank you for your support

 

 

 

60 Replies 60

Jay
Dropbox Staff
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Thanks for the images, would it be possible to contact you at the email associated with your forum profile to look into this matter in more detail?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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ZZ-3628
Explorer | Level 4
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Sure. my email is [email removed as per Community Guidelines]

Hannah
Dropbox Staff
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Hey @ZZ-3628, sorry to just jump in here!

I'm taking over your case from @Jay, so I just reached out to you. Make sure to check your emails!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ZZ-3628
Explorer | Level 4
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No it's fine.
But for me it says my email was removed per community guidelines, and I haven't received any email of such.

Hannah
Dropbox Staff
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I did email you, would you mind checking your emails again?

I reached out to the address you have here on the Dropbox Community!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ZZ-3628
Explorer | Level 4
Go to solution

Oh, sorry. I found your emails.

Hannah
Dropbox Staff
Go to solution
No worries! Did you reply back to me?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Stephen T.8
New member | Level 2
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I followed the advice given to Daphne and I am unable to restore to default.

 

Can someone from Dropbox please help?

EdNewbold
Explorer | Level 4
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This is what appears when I try to get rid of a share.   It says at the top "FAILED".  And I have waited for HOURS.  What's the deal Dropbox??? -Ed Newbold-

 

Screenshot 2022-02-01 150553-dropbox.png

C7
New member | Level 2
Go to solution

Hello, 

 

I been having a similar issue. I cannot for the life of me delete the dropbox folder off my computer without deleting all my desktops. 
I have tried looking for it through the dropbox app and I have tried so many things via dropbox but because of a previous uninstall gone bad it got left behind and the dropbox server does not recognize it, yet it has a "My PC" folder in it and a "Documents" folder in it that links to all my files on my computer. 

 

How do I delete this dropbox folder without deleting my desktop and my documents? 
In other words, how do I delete the linkages of the sub-folders within the dropbox folder so I can delete the sub-folders within the dropbox shareholder? 

 

I do not even have a "My PC" folder on my actual computer but somehow this sub-folder within the dropbox folder is linked to my entire desktop. It's been left behind on my computer for over a year after installing Dropbox. 

 

Please help me! 

Cristiano 

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