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User134679's avatar
User134679
Helpful | Level 6
5 years ago

I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?

Hi!   I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel a...
Computer Backup
Desktop
desktop app
Setting up the apps
Uninstall
Windows OS
  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for that User134679, and for sticking with me here while we look into this!

     

    Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.

     

    To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:

    1. Right click the Desktop folder
    2. Choose "Properties"
    3. Go to the "Locations" tab
    4. Choose to reset to default location.

    This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?

     

    If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey ZZ-3628, sorry to just jump in here!

I'm taking over your case from Jay, so I just reached out to you. Make sure to check your emails!
ZZ-3628's avatar
ZZ-3628
Explorer | Level 4
4 years ago

No it's fine.
But for me it says my email was removed per community guidelines, and I haven't received any email of such.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    I did email you, would you mind checking your emails again?

    I reached out to the address you have here on the Dropbox Community!
  • ZZ-3628's avatar
    ZZ-3628
    Explorer | Level 4
    4 years ago

    Oh, sorry. I found your emails.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    No worries! Did you reply back to me?

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