You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
markpeers
7 years agoHelpful | Level 5
Desktop client won't uninstall Windows 10
Hi, I have a problem with the desktop app on Windows 10. The app will not run so I tried to re-install, the installer fails with error 2. I then tried to uninstall and the uninstaller fails with the message "dropbox failed to uninstall". I have looked for similar problems and tried the various solutions but nothing fixes the problem on my machine.
Any further ideas would be very welcome.
Thanks
Mark
Thanks for the help guys, I got there in the end but it was far from straight forward. I followed the advanced uninstall but that left two files in the client folder (DropboxExt.22.0.dll and DropboxExt64.22.0.dll) that refused to delete. I kept getting 'access denied'. I eventually deleted them by starting Windows 10 in Safe Mode. (Now that's not easy in Win 10!).
With the files removed I ran the offline installer again, same problem, install failed.
Next I seached the registry and removed all references to Dropbox. Restarted Windows and ran the online installer.
Success, I now have a working Dropbox client on my laptop!!
- markpeersHelpful | Level 5
Thanks for the help guys, I got there in the end but it was far from straight forward. I followed the advanced uninstall but that left two files in the client folder (DropboxExt.22.0.dll and DropboxExt64.22.0.dll) that refused to delete. I kept getting 'access denied'. I eventually deleted them by starting Windows 10 in Safe Mode. (Now that's not easy in Win 10!).
With the files removed I ran the offline installer again, same problem, install failed.
Next I seached the registry and removed all references to Dropbox. Restarted Windows and ran the online installer.
Success, I now have a working Dropbox client on my laptop!!
- MarkSuper User IIWhat about the Advanced Uninstall part of this?
https://www.dropbox.com/help/desktop-web/advanced-reinstall- markpeersHelpful | Level 5Thanks, I'll give it a try.
- Ross_SDropbox Staff
I hate to suggest it, but....
Have you tried restarting?
... I know that can be the worst "advice" to hear, however I think it's very possible that some part of the install process didn't completly disengage - for want of a better word - and this could be impeeding the uninstall.
The Advanced Reinstall instructions above are also an excellent suggestion if it's not as simple as the above.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!