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Forum Discussion

markpeers's avatar
markpeers
Helpful | Level 5
7 years ago

Desktop client won't uninstall Windows 10

Hi, I have a problem with the desktop app on Windows 10. The app will not run so I tried to re-install, the installer fails with error 2. I then tried to uninstall and the uninstaller fails with the ...
Setting up the apps
  • markpeers's avatar
    markpeers
    7 years ago

    Thanks for the help guys, I got there in the end but it was far from straight forward. I followed the advanced uninstall but that left two files in the client folder (DropboxExt.22.0.dll and DropboxExt64.22.0.dll) that refused to delete. I kept getting 'access denied'. I eventually deleted them by starting Windows 10 in Safe Mode. (Now that's not easy in Win 10!).

    With the files removed I ran the offline installer again, same problem, install failed.

    Next I seached the registry and removed all references to Dropbox. Restarted Windows and ran the online installer.

    Success, I now have a working Dropbox client on my laptop!!

markpeers's avatar
markpeers
Helpful | Level 5
7 years ago
Thanks, I'll give it a try.
  • Ross_S's avatar
    Ross_S
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    I hate to suggest it, but....

     

     Have you tried restarting?

     

    ... I know that can be the worst "advice" to hear, however I think it's very possible that some part of the install process didn't completly disengage - for want of a better word - and this could be impeeding the uninstall.

     

    The Advanced Reinstall instructions above are also an excellent suggestion if it's not as simple as the above.

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