I'm getting a blue screen after installing Dropbox on my Windows device.

[FLMP]

Hi 

I am having an issue with Dropbox App. 

When installed and logged in i start to get BSOD to the point that within a minute of logging into the PC it crashes with BSOD 

Stop code: DRIVER_VERIFIER_DETECTED_VIOLATION 

What Failed: dbx.sys 

once i uninstall Dropbox app i stops happening, and if i reinstall as soon as i log into and connect the dropbox app it starts again. 

Any suggestions 

[FLMP]

Mini Dump 

Dump file: 091024-4187-01.dmp

Crash time: 9/10/2024 12:04:16 PM

Bug Check String: DRIVER_VERIFIER_DETECTED_VIOLATION

Bug Check Code: 0x000000c4

Parameter 1: 00000000`00002000

Parameter 2: fffff805`5fbab31c

Parameter 3: 00000000`00000000

Parameter 4: 00000000`00000000

Caused by driver: dbx.sys

caused by address: dbx.sys+b31c

Processor: x64

Crash address: ntoskrnl.exe+415fa0

Full path:  C:\WINDOWS\Minidump\091024-4187-01.dmp

Processors Count: 12

Major version: 15

Minor Version: 22621

[Nancy]

Thanks for posting about this issue here, @FLMP.

If you’ve currently uninstalled Dropbox, can you attempt to install it again via our offline installer?

Let me know if you keep seeing the same thing after that.

[FLMP]

Hi Nancy 

Thanks for the response, so currently i uninstalled and then reinstalled using Microsoft store and so far i have not had the issue since.... 

[Hannah]

Thanks for keeping us updated on this, @FLMP.

If the issue does return, please let us know.

Have a great day!