I got this email "Please don't ignore: Your setup isn't complete" for my existing Dropbox account.

[encoreserviceseu]

I recently received the email "Please don't ignore: Your setup isn't complete"
I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play.
Even so I went through the steps but each time I reclicked the link, it did not recognise the app (for my extra 250MB 😉)
My Dropbox login email is different to my Google Play account.

[Walter]

Hi there @encoreserviceseu - sorry to hear you're having issues with this.

Do you happen to have more than one Dropbox accounts and that the email you received was in regards to another Dropbox account, other than the one you're looking at?

Let me know more and we'll take it from there. 

[encoreserviceseu]

Hi Walter
Nope, just the one Dropbox account where the email was sent to and where I'm logged into on my Android app

[Mark]

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@encoreserviceseu wrote:
Hi Walter
Nope, just the one Dropbox account where the email was sent to and where I'm logged into on my Android app

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If you go to https://www.dropbox.com/account/security does the phone show up on the Devices section?

If you add a file to the phone does it appear at www.dropbox.com/home ?

[encoreserviceseu]

Yes phone is in devices

Do you mean add a file via the app or via the web interface or shouldn't it matter?

[Nancy]

@encoreserviceseu, I believe @Mark suggested that you add a new file to the mobile app on your phone and then check your Dropbox account online ( via https://www.dropbox.com/home ) to make sure they’re both linked to the same Dropbox account.

[encoreserviceseu]

I uploaded a file from my phone and it does display in my web account.
Does this mean that the "Setup incomplete" was just a generic email sent irrespective of account status? Because I believe the sync was always OK between web and the app

[Walter]

In that case, the email was probably sent by accident without any action needed from your end @encoreserviceseu 

Let us know if you have anything else to ask or add. 

[encoreserviceseu]

Mmm, seems a very elementary error for a tech company of the size of Dropbox!

Anyway, so I don't get my extra 250MB🤔😉

Thanks for clarifying

[Walter · Accepted solution]

If you're not seeing the additional space on your plan tab, may we reach out via email to have a further look internally @encoreserviceseu?