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Shonaker's avatar
Shonaker
New member | Level 2
8 months ago

I get a message there's an existing Dropbox folder, while relinking my Dropbox app on Win10

So my Dropbox lost connection to my folder location on an external HD. How do I get it to just re-connect without losing or re-downloading all my files. When I point it to the old location it just te...
Desktop
Dropbox folder
Error Messages
Errors
Setting up the apps
Windows OS
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi Shonaker! Thanks for your post. 

 

To relink your Dropbox app, did you click on the “Advanced settings” link perhaps, while signing in? If yes, then you’ll need to choose the parent folder of the already established Dropbox folder. 

 

For example, if you have your Dropbox folder in the path "D:\OtherDrive\Folder\Dropbox", you'll want to select the folder "D:\OtherDrive\Folder".

 

If you need further help, let me know.

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