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Forum Discussion

Thomas C. G.'s avatar
Thomas C. G.
Explorer | Level 4
2 months ago

Unlink Dropbox on laptop and relink to another account (OSX)

I am logged into a dropbox account on my laptop (desktop app) and should leave this account to connect to an other account. When I sign out of the first account under preferences in the desktop app, the app closes. When opening the app again, I'm automatically logged into the same account again. How can I connect to the second account? Even de-installing and re-installing the desktop app did not fix this. Any idea why this happens and how to solve it? Thanks for all your input, Tom

desktop
Install
Setting up the apps
Uninstall
  • Megan's avatar
    Megan
    2 months ago

    Thanks for trying Thomas C. G.!

     

    Let's try one more thing. 

     

    Can you access Account A online, then visit your security page and remove your existing device? 

     

    Once you do that, you can access Account B online, restart your device and see if the app behaves the same way, and if it redirects you to Account A again.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey again, Thomas C. G.! I hope you're having a good Wednesday! 

     

    The first we'd need to check is if you're signed into the correct account on our website too. 

     

    So, if you have Account A connected to your desktop app, and you need to sign out of it and sign into Account B, then you'd also need to do the same on our website before connecting the app.

     

    Want to give it a go, and let me know if this works out for you? Thanks!

    • Thomas C. G.'s avatar
      Thomas C. G.
      Explorer | Level 4
      2 months ago

      Hi Megan

       

      thanks for your fast reply! Ok, I gave it a try - but no success. Here's what I did: I signed out of Account A on the desktop app as well as on the dropbox website. I then deinstalled the desktop app and made a system restart before I reinstalled it. I then went to the dropbox website and logged into Account B. After that I opened the desktop app and was automatically logged in Account A again...

       

      Did I make any mistake here or is there something wrong with my system...?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for trying Thomas C. G.!

         

        Let's try one more thing. 

         

        Can you access Account A online, then visit your security page and remove your existing device? 

         

        Once you do that, you can access Account B online, restart your device and see if the app behaves the same way, and if it redirects you to Account A again.

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