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Forum Discussion

Thomas C. G.'s avatar
Thomas C. G.
Explorer | Level 4
9 days ago

Unlink Dropbox on laptop and relink to another account (OSX)

I am logged into a dropbox account on my laptop (desktop app) and should leave this account to connect to an other account. When I sign out of the first account under preferences in the desktop app, ...
Desktop
Install
Setting up the apps
Uninstall
  • Megan's avatar
    Megan
    9 days ago

    Thanks for trying Thomas C. G.!

     

    Let's try one more thing. 

     

    Can you access Account A online, then visit your security page and remove your existing device? 

     

    Once you do that, you can access Account B online, restart your device and see if the app behaves the same way, and if it redirects you to Account A again.

Thomas C. G.'s avatar
Thomas C. G.
Explorer | Level 4

Hi Megan

 

thanks for your fast reply! Ok, I gave it a try - but no success. Here's what I did: I signed out of Account A on the desktop app as well as on the dropbox website. I then deinstalled the desktop app and made a system restart before I reinstalled it. I then went to the dropbox website and logged into Account B. After that I opened the desktop app and was automatically logged in Account A again...

 

Did I make any mistake here or is there something wrong with my system...?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Thanks for trying Thomas C. G.!

 

Let's try one more thing. 

 

Can you access Account A online, then visit your security page and remove your existing device? 

 

Once you do that, you can access Account B online, restart your device and see if the app behaves the same way, and if it redirects you to Account A again.

  • Thomas C. G.'s avatar
    Thomas C. G.
    Explorer | Level 4
    9 days ago

    Hi Megan
    thanks for your help, that did the trick! I didn't even know there's a list of devices connected with my account(s) online available 😉 After deleting the device, I was presented with a login screen again and could easily connect to Account B, perfect!
    Have a great and successful day,
    Thomas

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 days ago

      Amazing news! 

       

      That's what I like to hear (or read in our case) Thomas C. G.!

       

      Enjoy the rest of your week ahead! 😎

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      7 days ago

      Hi Thomas C. G. and welcome to The Dropbox Community. I am glad to see that you successfully connected to your Dropbox account thanks to our Megan 's fantastic assistance 🙌. 

      I’m Theresa, one of the Community Managers 👩‍💻 here at Dropbox. If you are open to sharing, I’d really love to hear how Dropbox fits into your day-to-day routines 🤗! It’s always so great to learn about the different ways people work, and who knows? We might even have a few tips up our sleeve to help make things run even smoother for you 😁.

      Looking forward to hearing from you,

      T 😸 (Dropbox Community Manager)

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