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Forum Discussion

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi fourbanks, thanks for bringing this to our attention.

     

    Are you installing this for Windows or Linux? 

     

    Are you manually selecting the 64 bit version from this page?

     

    This will help me to assist further!

    • fourbanks's avatar
      fourbanks
      Helpful | Level 6
      9 months ago

      Hi jay

      yes, but it still shows up as 32bit as per screenshot 

      • Здравко's avatar
        Здравко
        Legendary | Level 20
        8 months ago
        fourbanks wrote:

        ...

        yes, but it still shows up as 32bit as per screenshot ...

         Hi fourbanks,

        Ha..🙂 Yes and No.

        Your screenshot shows where your application executables are placed on, not what types (32-bit or 64-bit) they are (or not necessarily at least). In particular, the installer and uninstaller (themself) are 32-bit. I have no idea why (probably easier for Dropbox staff) and doubt you can receive meaningful answer why. On other side the Dropbox executable itself, despite of placed on such a place, is 64-bit. 😉 Again, don't get confused by the folder name.

        Hope this clarifies the things to some extents.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey fourbanks - sorry to jump in here, but I can see that Nancy opened a ticket for you the other day; did you get the chance to see her email yet?

    • fourbanks's avatar
      fourbanks
      Helpful | Level 6
      8 months ago

      It's OK now Walter as I now understand how this has happened, so all is now good 🙂 

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