I can't access chat support, how can I fix this?

[Frank P E.]

I can't access   help chat now ---  it seems my cookie settings are at fault --- how do I fix this? 

[Jay]

Hi @Frank P E. , thanks for bringing this to our attention.

Could you try logging into Dropbox on an incognito/private browsing browser to see if this helps?

Keep me updated with any progress!

[Frank P E.]

no still  broken --- private window did not help 

[Jay]

Could you try disabling all extensions and plugins to see if this helps?

[Frank P E.]

I think  this is a bit over kill --- I download a (new) browser ( duck-duck-go),  I never used it for anything and the  first thing I did was to  login to  dropbox.com ---  when I  got connected the (new)   browser asked me if I would except cookies and I said yes ---  I then tried to chat and  got the same screen that is in the photo 

[Frank P E.]

Where is  the  testing at dropbox.com before new changes are put into production 

[Laureline]

Hey @Frank P E. ,

We are currently having an outage with our chat module, but we're all hands on deck to fix this! 

In the meantime, you can still email the support team on www.dropbox.com/support. 

Apologies, and we'll keep you posted once it's fixed.

[Frank P E.]

thanks for that update --- I  already email'ed  support  about this chat issue --- with screen shots that you all like so much 

[Laureline]

Appreciate this @Frank P E., I can confirm you that our engineering team is working on it at the moment, and we hope to get the chat service restored as soon as possible 😊 

[Christopher4]

Thanks for flagging this issue! Our Engineering team has resolved the issue and you should be able to use chat support again. Apologies for the inconvenience caused.