Trying to switch users on Dropbox on Mac

[DontDropMe]

Hello all,

I tried loading DB on an additional MacBook.  I think my mistake was loading Chrome and being prompted for a Gmail account.  I set that up and then installed Dropbox which took my gmail account (email address) for my DB account email.  Instead of connecting to my 2TB DB files it set up a 2GB account and prompted me to choose a plan. I've searched and have not found luck getting ahold of customer support.

Ive tried multiple times to delete and reinstall both apps.  I finally logged out of google on the Chrome app but that made no difference. I deleted Chrome, deleted Dropbox, rebooted, and tried shutting down the computer.  I am able to load DB and get the welcome menu. It does not prompt me for my account name but instead says Welcome Back xxx@gmail.com. I'tried this a few times to. no avail.  I tried to make sure any instances of Chrome and DB were removed from my MacBook, even downloaded copies of the installation software for DB, but nothing works.  The computer is currently loaded with DB and I can log out of it but not switch users. 

Grateful for any help.  Paul

[Walter]

Hi there @DontDropMe - sorry to hear you're having issues with this.

Could you please let us know your computer's OS version please?

Also, can you maybe send us a screenshot of the last screen you can get to when trying to log out from the Dropbox desktop app?

Thanks!