How user-friendly is Dropbox on mobile, and how seamless is your collaboration with your team?

[ElaM]

Hey everyone! I'm Ela, a Product Manager at Dropbox. Our team is dedicated to improving the Dropbox mobile application to ensure a seamless and user-friendly experience for efficient team collaboration. I'm eager to learn about your usage of Dropbox on mobile (iOS or Android).

Particularly,

1. Which features on Dropbox mobile do you find challenging or difficult to use?

2. When  collaborating with your team on Dropbox, what specific issues do you encounter, and are there any limitations in the product that you've come across? Additionally, have you developed any workarounds for these challenges?

Your valuable insights will guide us in addressing these challenges and improving Dropbox.

If you're using Dropbox with your team and are open to collaborating with us and shaping the future of our product, simply write "I'm okay for Dropbox to contact me by email" in your response. Your feedback is crucial in making Dropbox even better. Thank you!

[Philip Kapadia]

Hi Nancy, thanks for responding and sorry for my slow reply. 

I noticed this feature has since been added - that's great!

[Spotiflyerteam]

Dropbox on mobile is quite user-friendly, making file access and sharing straightforward. At <<snip>> we use it regularly for team collaboration, and it’s pretty seamless. The ability to sync files instantly and collaborate in real-time has been a huge plus for us, whether we're in the office or working remotely.

[mtbarr64]

I have found the "save local" option does NOT always keep a copy local! While offline I go to the green checked directory and the files are EMPTY! No Bueno! I NEED it there all the time.

It is set correctly, yet if I have no internet (offline on a plane for example) it MAY or MAY NOT actually be available locally.

I have not figured out WHY it has no data in the directory.

I MUST reconnect to the internet and wait, and then it will be resynched and be available.

It seems weird that DB doesn't just place a copy and LEAVE IT THERE. Then ONLY resynch IF the file changed.

It seems like the android app ALWAYS pulls a fresh copy when reconnecting to the internet.

I NEED this file available 100% of the time. That is priority over capturing changes because it only changes once or twice a week.

[thebimbo]

Hi there. I've tried several times to get a response from support so hoping you are listening...

To 1.
Why can't you chose the PDF viewer rather than force users to hard code to open Adobe's Reader on iOS. Please add this as a feature request. Indeed, back in the day Apple received a lot of stick as emails had to go thru Apple Mail, essentially this is the same... let the users define the PDF tool they prefer!

Saying this when navigating within the Dropbox app a simple in-built no frills PDF viewer would be useful to avoid opening further apps - please also add this as a feature request.

Thanks for a response ERs from product management.

[emilyc123]

Hi! Thank you for the feedback. To view a Dropbox file in your preferred PDF app you can go tap Share > Export a copy > select your preferred app from the list. 

I hear what you're saying though that it's not intuitive to figure that out. If you don't mind sharing, what app are you trying to view the PDF in? And is there functionality you're trying to use in the other app that Dropbox does not provide?