Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I'm running Desktop Basic under Windows 7 but it may not have been initially installed as ADMIN. There are several files in folders that are not easily replaced. If the current version is uninstalled will these files remain intact and be accessible under reinstalled Desktop ? Are there any "gotchas" with uninstall & reinstall ? Thanx.
Bewildered Bob
Hi Walter: icon in system tray is a red square with white '1'.
Requested screen show shd be below (hopefully large enuff to be understood). If too small how can i make it larger ?
Bewildered Bob
H again @Bewildered_Bobby, thanks for the screenshot!
From your screenshot I see that you have gray cloud icons on your files, this is one of the Dropbox sync icons that indicates that your files are in "online-only" state.
That means that they are present in your Dropbox folder, but are not taking up physical space on your hard drive.
If you simply double-click them, they should download and get a green check mark on them instead. Can you check and confirm?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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The online explanation of "Dropbox sync icons" is very helpful to view. Is a corresponding PDF avail for printing ?
There isnt an official one, no.
But, could you print and save as PDF?
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Thanks for your reply, Bobby.
Is everything working okay now?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Hannah: Thanx for asking. DropBox.com appears to be working as advertised but I still have more online learning to do. There is plenty of help avail (especially you wonderful staffers at DropBox) so I'm confident abt becoming more productive soon.
Less Bewildered Bob
Happy to hear that, Bob!
If you need any help or have questions, we're here for you.
Have a great day!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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