Get started with Dropbox suddenly appearing in iOS app

[meesha7]

I've been using Dropbox for years now and suddenly out of nowhere I get "Get started with Dropbox" in the iOS app. It's annoying. How do I remove it? Is this a bug?

[Walter]

Hey there @meesha7 - sorry  to hear about this.

Could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well?

Have you tried clearing the app's cache since you first noticed this? 

If you did and this persists, I'd appreciate a screenshot too.

Thanks!

[meesha7]

I tried clearing cache but that didn't help. IIRC this started happening after some recent update. The app version is: 364.2.4, iOS version: 17.3.1. Here's the screenshot:

[Walter]

Have you tried completing the steps once to see if that makes it go away @meesha7? 

[meesha7]

No, I won't do that, I just want to dismiss this, I already did some of these steps like 5 years ago when I first signed up for Dropbox.

[Mark]

Another shout to say that this is appearing, and, I completed these back in about 2008!

They are also not completing if you try and do them again

v365.1.2

[Toa_Of_Justice]

Please add a way to hide the "Get Started" tutorial in the mobile app. A simple "X" button in the upper right corner should work. Thanks.

https://www.dropbox.com/scl/fi/avqbwzzrz3y82sai1kbl1/Get-Started.jpg?rlkey=lyv4w32se48lhfkd3kjyjskrj...

[Walter]

Thank you both for your reports @meesha7 & @Mark 

The team is aware an working on a fix at the moment.

We'll let you know more as soon as we have an update. 

[Hannah · Accepted solution]

Hi everyone, we have an update regarding this.

We identified the issue with the target audience of the message, and our team has already made the necessary adjustments. 

If you're still seeing the prompt and it's not relevant to you, please let us know. 

Thanks for the feedback!

[In2Trial]

Still getting this, been a user for few months now, I don't want to install desktop app, I did download it to see if it would update, still there.  How to remove?  Website, using Chrome, on PC.