Hide "Get Started" tutorial
Accepted Solutions
Hi everyone, we have an update regarding this.
We identified the issue with the target audience of the message, and our team has already made the necessary adjustments.
If you're still seeing the prompt and it's not relevant to you, please let us know.
Thanks for the feedback!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey there @meesha7 - sorry to hear about this.
Could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well?
Have you tried clearing the app's cache since you first noticed this?
If you did and this persists, I'd appreciate a screenshot too.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I tried clearing cache but that didn't help. IIRC this started happening after some recent update. The app version is: 364.2.4, iOS version: 17.3.1. Here's the screenshot:
Have you tried completing the steps once to see if that makes it go away @meesha7?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Another shout to say that this is appearing, and, I completed these back in about 2008!
They are also not completing if you try and do them again
v365.1.2
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Thank you both for your reports @meesha7 & @Mark
The team is aware an working on a fix at the moment.
We'll let you know more as soon as we have an update.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join
Hi everyone, we have an update regarding this.
We identified the issue with the target audience of the message, and our team has already made the necessary adjustments.
If you're still seeing the prompt and it's not relevant to you, please let us know.
Thanks for the feedback!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join!
Still getting this, been a user for few months now, I don't want to install desktop app, I did download it to see if it would update, still there. How to remove? Website, using Chrome, on PC.