Get rid of preview pane in iPad app!

[Ian_A6]

New iOS version today says I can now get rid of the Preview pane but HOW? Waited so long for this and now I can't work out how to do it!!

[Michael D.105]

This is broken again in the latest update for iOS 13. The X does not appear in portrait or landscape mode

[Walter]

Thanks for the report @Michael D.105!

Would it be OK with you if I reached out via your Dropbox associated email address to have a further look into this?

Just for troubleshooting's sake, could you confirm you're on the last version of your iPad's OS and our mobile app's as well?

Thanks so much!

[Michael D.105]

Yes to all 3

[Walter]

Thanks for your swift response Michael!

I just sent you a brief message so we can investigate further. Take a look at your inbox and we'll take it from there.

It goes without saying that we'll update this thread with our findings too. 

Talk to you soon @Michael D.105 

[Pamela S.12]

I'm having the same problem.  There is no "X" as before on the individual photo side to the right of the file list, whether in landscape or portrait mode.  I cannot read file names that all start with the same few words.

[Walter]

Hello All - thanks for your reports!

I've relayed the details of this problem to our engineering team and from here, they’ll evaluate the issue at hand and work toward a solution.

While I can't say exactly how long this will take, I’ll keep a close watch on the team’s progress and we'll let you know more as soon as we have an update.

Once again, thanks for bringing this to our attention and apologies for any inconvenience this might have caused. 

[Sjk9]

Following the update to IOS13 the little cross marker on the file search page has disappeared with the result that I can no longer see the full file name - is anyone else having this problem?

[Fiona]

Hello there @Sjk9! 

Thanks for posting about this. What is the version of the app you have installed in your iPad?

May I have a screenshot of how things look on your end if this is not a problem please? 

Just to cover all bases, please take a look at this thread, where other users reported a similar issue: https://www.dropboxforum.com/t5/Installs-integrations/Get-rid-of-preview-pane-in-iPad-app/td-p/27288... 

Hope this helps! 

[Sjk9]

Thanks, this is the same issue as on the other thread.  It would be great if this could be solved ASAP - it makes the app pretty much useless without it.

[Fiona]

I have moved your post under this thread @Sjk9. Thank you for your feedback.