Error upon re-installing the Dropbox desktop app

[jyamine]

Hello,

I was trying to save space on my main hard drive and ended up having to uninstall and delete the Dropbox Desktop app. I have downloaded a new DropboxInstaller.exe file and tried to run it, but it was barely beginning to initialize before saying the the installer failed to start. I'm pretty sure I have enough space now to reinstall and have deleted any other unnecessary files that may or may not be 'confusing' the installer. Any ideas as to why it won't reinstall?

Thanks

[Walter]

Hi @jyamine - sorry to hear about this.

Could you reboot your computer and try to install the desktop app from this page directly using the offline installer?

If you still get an error, please send us a screenshot so that we can have a visual too.

Thanks!

[jyamine]

Hi @Walter,

Thank you for the link however none of them worked. It still asked to make changes to my computer and then almost immediately failed to start as the image attached shows.

Would there be any other possible reasons for this failure to start?

Thanks

  

[Jay]

Hi @jyamine, could you try deleting your browser cache, and use a different browser entirely to download the offline installer to see if this helps?