Error message 0xc000007b upon installation.

[SBering]

I can't get the app to install on my laptop.  I keep getting the error message 0xc000007b and nothing suggested seems to work.

Am I destined to not have this app on my laptop?

Stacy

[Megan]

Hi @SBering, welcome to our Community! 

It sounds like the error message you're getting is a Windows related one. 

Could you temporarily disable any antivirus or firewalls you may have running on your computer and try again? If you still get the same results, please send us a screenshot so that we can have a visual too.

Also, have you tried to restart your device? 

Keep me posted, and we'll take it from there! 

[Mirage81]

same problem here ... just received my new PC and tried to install dropbox.
Allready disabled all Firewall and Antivirus, still the same message. Fault message is in German. 

[Megan]

Hey @Mirage81, thanks for posting here! 

Have you tried to click on the blue hyperlink, on the bottom left to check solutions for this issue? 

Keep me posted!

[Mirage81]

Hi Megan,

sure, it just send you to a general help page.
Dropbox installer failed to start - Dropbox Help

In my case nothing helps. I have a blank/new Win 11 installation, no additional Firewall, Antivirus Software. Even disabled the Firewall and Windows Defender, same result.
I tried the offline installer (even different versions), but same result. 

[Jay]

Hi everyone, could you try the offline installer from this page for your version of Windows?

[Mirage81]

hello Jay,

I still get the same error with build 176.4.5108

Out of curiosity I took an older stable from January ... Stable Build 165.4.4286 ... this one worked, it installed without any progress bar, seemed to hang, but in the end Dropbox was installed. It syncs normaly at the moment, I hope it automatically updates to the latest version

[Walter]

Thanks for the update @Mirage81 - let us know if anything changes!

[TAnon]

Dropbox version 174.4.5852 is the last version I can install. - Windows 10

newer Versions ==> error

[Hannah]

Hey @TAnon, thanks for bringing this to our attention.

Can you give us a bit more info on the errors you're getting with the newer versions?

If you can even send us a screenshot, that would be really helpful.

Thanks in advance!