Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Unable to access dropbox website or my files - keep getting this message :
Error (500)
Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.
Hey everyone, thanks for alerting us to this.
Our team is aware of the issue and is currently working on a solution.
You can keep an eye on the Dropbox Status page or this thread for any updates.
Thanks.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
When are you gonna fix this?
Looks like Dropbox is back up now.
The issue seems to have been resolved and the website is accessible once again.
Approximately 4 hours after recognizing this "Error 500" prompt on the homepage, it was resolved on my end after a page refresh.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!