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Re: can't access the dropboc website or my files from either personal or work accounts

Error 500 when trying to access the Dropbox website

kmnyc
New member | Level 2

Unable to access dropbox website or my files - keep getting this message :

Error (500)

Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.

65 Replies 65

nicolerg
New member | Level 2

Getting the same. Really need to work on a Tuesday (Monday) after a holiday week dropbox!!!

grrrrrrrrrrr
New member | Level 2

clearing the cache did NOT work for me. any other suggestions?

sshenoy
New member | Level 2

I can't access dropbox.com or contact support. All I get is a 500 error message. 

grrrrrrrrrrr
New member | Level 2

Same here!

noclipwreck
New member | Level 2

Running into the same issue here.

gjnido
Explorer | Level 3

I'm having the same problem

 

Robertson_NC
Helpful | Level 5

I'm getting the same error, and so are all of my customers. This is not a localized issue.

JayTAP
New member | Level 2

Same issues here. Nothing is on the report page, not sure how to escalate this.

KSC59
New member | Level 2

Chrome, win 11, cleared cache and cookies, incognito does not work, I NEED MY FILES!!! help!

gjnido
Explorer | Level 3

I'm getting the same error

Need more support?