Dropdown in shared tab is not allowing me to choose the first folder on the list

[CashT]

I access Dropbox via the web browser, however, when I am in my Shared Folders, there is a dropdown that is constantly there which means I cannot access the first one or two shared folders that I am in. If I use Dropbox as an application on my desktop I can only enter the shared folder I am currently apart of. As I do not have a lot of storage, I need to remove myself and add myself to different shared folders regularly. Do you know how I can remove this drop down?

I have tried accessing this via Chrome, Microsoft Edge and Incognito on Chrome and it appears on all three. I have also cleared my browsing history.

[Hannah]

Hey @CashT, thanks for reaching out to us.

Is your browser currently zoomed in perhaps? 

If so, can you zoom out, to see if that makes any difference?

Keep me posted.

[CashT]

Hi Hannah,

When I zoom out on my browser, the dropdown also zooms out. It does not make a difference unfortunately.

Thanks

[haoli]

Hey @CashT ,

Could you please try if it works with a different browser, or try clearing your browser cache, if that's ok with you? Thanks

[CashT]

Hi Haoli,

I have tried accessing Dropbox on Microsoft Edge, a private window in Edge & incognito on Chrome. I have also cleared my browsing history but the Dropdown remains.

Thanks

[Hannah]

Thanks, @CashT.

Can you actually send us a screenshot of your entire screen, so we can have a better visual of the situation?

Just make sure to hide any personal info.

[CashT]

Hi Hannah,

Sure this is my entire view when I am in my shared folders:

 

[Hannah]

Thanks, @CashT.

Out of curiosity, do you see the same thing on mobile browsers as well?

By the way, are you using the Dropbox mobile app? Because you could use that as a temporary workaround to see your shared folders.

[CashT]

Hi Hannah,

Yes I still see the same thing on my mobile browser as well.

Thanks, I will use the mobile app as a temporary work around for the folders I cannot see.

[KRS37]

The menu dropdown is covering shared items in the shared folder.