Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I recently got a new laptop. Have Dropbox installed on old laptop, and it works fine.
However, after installing Dropbox on the new laptop, none of my files appear to be available. I'm sure it's just something
I'm missing. But what?
TIA!!
Hi, Are you sure you're signed in with the correct Dropbox account on your new laptop?
Go to the Dropbox icon in the system tray, click it, and confirm that you're logged in with the correct email.
If it's the same email connected to both devices, I suggest checking for syncing issues.
Click the Dropbox icon in the system tray or menu bar and look for any syncing notifications (e.g., "Syncing", "Up to date", or "Paused"). It should show "Up to date" if everything is syncing correctly.
Hi, Are you sure you're signed in with the correct Dropbox account on your new laptop?
Go to the Dropbox icon in the system tray, click it, and confirm that you're logged in with the correct email.
If it's the same email connected to both devices, I suggest checking for syncing issues.
Click the Dropbox icon in the system tray or menu bar and look for any syncing notifications (e.g., "Syncing", "Up to date", or "Paused"). It should show "Up to date" if everything is syncing correctly.
OMG!! I can't believe I did that.
Thank you!!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!