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Forum Discussion

Belloli's avatar
Belloli
Explorer | Level 4
2 years ago

Dropbox won't start on my Mac and I've done all the things, please help

I updated dropbox and now it won't open on my Mac. I reinstalled the OS, updated to the latest OS, my device is in the Dropbox security list,  and I downloaded Dropbox (4 times!) installed and it won...
Desktop
Error Messages
Mac
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Belloli, sorry to hear about this.

 

Could you try quitting the Dropbox desktop app, rebooting your computer and then relaunching the app and let us know if you still get the same error?

 

Thanks!

Belloli's avatar
Belloli
Explorer | Level 4
2 years ago
Walter, I have done that many, many times. I’ve also, as stated, reinstalled OS, updated OS, updated Dropbox, and run disc utility and repair. Also uninstalling and reinstalling Dropbox. Included in the post was the error code message provided by Dropbox. Please, please, suggest something helpful. Thank you
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    In this case, may we reach out via email to have a further look internally Belloli? 

    • Belloli's avatar
      Belloli
      Explorer | Level 4
      2 years ago

      Sure, the more the merrier

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Belloli! I was about to log a ticket for you, but from what I can see, you already have one open and it’s being handled by our specialized team. 

         

        Please keep checking the same email thread, as they’ll reply to you there.

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