We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Dropbox unexpectedly quit on Mac
I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS...
I manually installed 168.2.466 and the app seems stable now.
Hannah
Dropbox Staff
Dropbox Staff
hi Hannah,
I had already worked through the steps on that page before i posted in the community forum.
thanks,
Roger
- Jay
In that case, you'd need to contact the team again via email, as they have more account and device-specific information they can access to assist further.
- Jay
Hi rmundell, thanks for the info. I'd recommend contacting the support team directly for them to assist further on this matter.
the reason I came to the community, which is the third option on the support list, is because clicking on the live chat option appears to do nothing. I am able to go to live chats on other sites, so I dont think it relates to browser settings on this computer.
- Jay
If you're on a paid plan and have signed into your account, you should be able to contact the team via email. Are you not seeing that option?
Yes I have worked through the solution that was offered by email (Twice). At first it appeared to work, and began to re-index everything, but the next time I logged in to the computer Dropbox unexpectedly quit again, with the same message.
