Dropbox support for MacOS 12.3 - can we finally upgrade?

Hi UKD, let's jump right into this! 

As Tirion2K22 mentioned before, if your content hasn't been moved to ~/Library/CloudStorage after updating, it seems you're not using the Dropbox for macOS, which utilizes Apple’s updated File Provider API for a more seamless experience.

In order for you to also use this version of Dropbox on the macOS, you would have received a notification, informing and asking you to join.

Now, based on the info you provided, it seems you're using our Beta version. It's also expected since it's not the stable version, that you'd experience the behavior you mentioned, about syncing being stuck. 

That, and the very high number of files that you have (more than the soft limit of 300K) could cause for that syncing performance.

As a first step, I would suggest that you downgrade from the beta version. You can go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application. 

Can you give this a go, and let me know of any updates? 

Thank you! 

Tank goodness someone has said that. This is getting ridiculous. Have just been spent 20 minutes with technical support on chat for them to be completely unable to help (can't blame them, they're not developers).

Now stuck with a completely unusable dropbox as I have no access to my files (and spare me the "use your web browser" which quite frankly isn't an acceptable workaround: can I edit my raw files through my web browser?) and now have an unusable cloud storage.

I appreciate Megan taking time to try and help but "wait for files to re-index" is a bit rich. I've waited 24 hours leaving my computer running. And it's still stuck on the exact same number of files to index (with no idea on which file it might be stuck on - if it's even doing anything at all, I'm not convinced it's even trying - because the app isn't exactly very verbose and reports "no sync issue").

Even tried a full OS reinstall to see if that could help. Nope, exact same problem.

OneDrive is able to make it work and has been able to make it work for what, 1 year now? So it's not Apple's fault. It's been 1.5 years since that change has been announced. It's very dishonest to blame Apple on that one. What do I do in the meantime? Tell my clients "can't get started on your project, my app may or may not be re-indexing my files"? And I don't have a few million files like some people here, only a mere 300k.

It's unfortunate I can't a get a pro-rata refund because this would be the bare minimum, there is no chance I'm staying with Dropbox following this debacle.

The support team got back to me asking me if I had waited long enough for the indexing to happen. I think it's it fair to say that upward of 36 hours and still not a single file more being indexed is not expected behaviour. The response was quite frankly insulting considering the fact that the issue was explained in the initial message.

I did find a "workaround". I had to reinstall my OS (one more time, which is starting to get old, because it turns out that new version of dropbox prevents relinking your computer to your account if things get botched during the "migration" process and the mess was such that a formatting was the best option), install dropbox, NOT click on the update button and not get the new "experience". This is literally the only option I have at the moment (and anyone facing the same issue, take note, that's the best solution atm). And I'm praying the gods the app doesn't auto-update because if that happens, I will most likely lose access to my files again.

As far as I'm concerned, Dropbox is no longer a viable option since I can lose access to all my files with a simple update that was rushed out with minimal testing by the looks of it. Subscription has been cancelled and I'm now looking for an alternative, which is yet another annoyance to deal with.

After upgrading and being on the Beta Programme but not receiving any invite or any kind of notification within the app, I spoke to support and had to manually download the updated Dropbox application and then update it.

I have synced everything (was pretty fast considering they say if you have 300,000+ files it can take a really long time) and it is currently "updating" which as usual sucks every ounce of memory and CPU usage out of the machine. Currently I've updated 185,013,044 files and counting...

Not sure exactly what it is updating to be honest. My folder(s) (I have business and personal) are both in the same place as they were, whereas their online support page says that the folders will be moved to here: ~/Library/CloudStorage after updating.

You can see what expected changes are here: https://help.dropbox.com/installs/macos-support-for-expected-changes

If your files aren't in the CloudStorage folder then you probably don't have the right update yet

I'm on version v171.3.6099 which apparently is the latest version but Dropbox won;t tell you what the latest version is as far as I can tell.

So if I'm not on the latest version, what the hell is the updating doing. Currently it's on 200,000,000 (that's right, 200 million) files and increasing.

Megan done all that, v170.4.5895. It's now indexing again.

So now what? Suck up the fact that dropbox is still not fully functional? AND before you start to spout the party line, you know, "we're doing this for you. We want to be sure that we offer the best possible blah blah blah BS" businesses like us are funding your business but don't have what we were promised, the ability to automatically sync locally and de-sync files as we open and close files.

Hi UKD, it would make sense that the app is indexing, since you just now installed the stable build, and due to the load of files. 

You got this far, I understand how important it is to you, but please have some patience, as file re-index after this change.

As for your ability to sync, and unsync content, could you give me some additional info as to what you need to achieve here? I am only asking, because that ability is still available whether you use our latest app for macOS, or not.