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Forum Discussion

paul20's avatar
paul20
Helpful | Level 6
3 years ago

Dropbox support for MacOS 12.3 - can we finally upgrade?

Hi, I cannot find anywhere anyone saying that Dropbox properly supports MacOS 12.3, even though it was released weeks ago and has now been superseded by 12.3.1 with zero-day fixes.  I can find discus...
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Robin FH's avatar
Robin FH
Explorer | Level 3
2 years ago

Do I upgrade to 'Dropbox on macOS' as requested/required?  

 

Whilst it is clear my main iMac Pro will not be affected (OS 14) other than my needing to reorganise files, and my partner's Mac Mini (OS 13) simiarly, my late-2012 MacBook Air can only run 10.13 and yet I frequently need to use synchronised files on that computer as part of my business, especially for presentations.  

 

If I upgrade, will my MacBook Air still be able to access the synchronised files?  As I am still recovering from Long Covid, my business is only just starting to rebuild and I cannot afford to replace a perfectly serviceable MacBook Air.  Surely, Dropbox recognises that Macs last a long time?  That is one of the reasons I use them!  

 

If it is the case that my MacBook Air will not be able to access the files, I will sadly have to transfer all file synchronisation to iCloud (which is unaffected by which operating system you use) and end my [paid for] contract with Dropbox as it will no longer serve a purpose.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Robin FH, welcome to our Community! 

     

    Do you wish to upgrade the OS in your MacBook Air, or your Dropbox? 

     

    Keep in mind that the updated Dropbox for macOS app has been developed to adhere to the requirements as set out by Apple therefore this update was introduced to ensure the best possible experience for our Mac users long into the future.

     

    In any case, whether you use an older OS, or a new OS, you should be able to have access to Dropbox, and your content there, as long as the system requirements are met.

     

    I hope this helps!

    • Robin FH's avatar
      Robin FH
      Explorer | Level 3
      2 years ago

      It is the new Dropbox upgrade.  A late-2012 MacBook Air cannot be upgraded beyond OS 10.12.

      I know the files will be safe – I can access them on the other two computers – it is simply whether I will still be able to access them on the MacBook Air.

      Thankyou for your help.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Robin FH, in order for as long as your device meets the necessary requirements, then yes, you shouldn't have a problem. 

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