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paul20's avatar
paul20
Helpful | Level 6
3 years ago

Dropbox support for MacOS 12.3 - can we finally upgrade?

Hi, I cannot find anywhere anyone saying that Dropbox properly supports MacOS 12.3, even though it was released weeks ago and has now been superseded by 12.3.1 with zero-day fixes.  I can find discus...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi UKD, your device must be running macOS 12.5 or later to use Dropbox for macOS. 

 

When your account is eligible during the rollout, then you'll receive the notification about the new version of the app.

Tirion2K22's avatar
Tirion2K22
Helpful | Level 6
2 years ago

UKD I'm pretty sure but I certainly hope the dropbox developers are smart enough to make it so that there's just one build for all macOS users. 
If you're on 12.4 or lower it'll use the current non-updated system, if you're on 12.5 or higher it will notify you that you can update your Dropbox for macOS which then moves your dropbox folder etc etc. 

What plan are you on? I'm currently on a business advanced plan so I'm guessing I'll be among the last users to receive it (business customers usually last for safety). I'll surely comment here once I've received it as I updated without knowing so I've been manually putting files to offline for a long time already haha

  • UKD's avatar
    UKD
    Experienced | Level 12
    2 years ago

    Tirion2K22  I too am on Business Advanced so same as you, probably the last one to be notified.

    Because I run a design company we have a bazillion of files linked all over the place. That's why Dropbox has always worked well for us, especially the auto-download feature. We have over the last year been collating links in to project folders but we are constantly going back to old projects. That's been my major frustration with this whole process of the update. Without the auto-download feature we could spend several hours hunting links and downloading them one by one, and as a business, time is money.

     

    This whole update has left a nasty taste in my mouth. I do have 1 machine running macOS 13.X and that has not received an update even though we are signed up for the beta programme. To me this has been a disaster both as a company for Dropbox and most certainly for a PR exercise with their decision to literally bury their head in the sand and ignore customers.

     

    Add to the fact I have 40TB of data on Dropbox (and backed-up offline too) moving is not a simple process sadly.

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