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Dropbox notifications popup window is partially off screen; cannot access preferences
Dropbox popup window is partially off screen; cannot quit Dropbox. In Windows 10, in the task bar, I click on Dropbox icon in the task bar notification area and the Dropbox window pops up with the u...
Hello everyone!
This Dropbox app scaling issue has been brought to my attention. The issue can be resolved by making DPI scaling adjustments directly to the Dropbox application without making the change to your complete system.
Please follow the steps below to make these changes.- Open Windows File Explorer, then copy and paste this file path in the search bar:
C:\Program Files (x86)\Dropbox\Client - Right-click on the Dropbox application in this folder
- Select Properties and then click the Compatability tab.
- Select Change high DPI settings
- Check the box labeled Override High DPI scaling behavior
- Then, click the drop down menu and be sure that System (Enhanced) is selected.
- Click Apply to save the changes.
- Restart your machine and open Dropbox from the system tray.
Sorry for any inconveniences this may have caused. Please let us know if there are any further issues after making these adjustments.
- Open Windows File Explorer, then copy and paste this file path in the search bar:
Megan
Dropbox Staff
Dropbox StaffHi DaveK1955, thanks for the screenshot!
Could I send you an email, in order for us to have a closer look into this?
I came looking for a fix to this issue, but obviously since there are 7 pages about it with no fix I guess I, like everyone else that posted, am just out of luck. If the desktop app opened a standard desktop window then the usual MS Windows move the window methods would work, but since the app is opening some kind of custom popup there is no way to move it. It appears to me that Dropbox needs to modify the app so that it either pops up a standard window or so the custom pops up in the middle of the screen or can be clicked on with the mouse cursor and dragged to where the user wants it.
In the meantime the work around that works for me is to change the "scale and layout" settings in the Windows Display control panel (I typically have it set at 150%, but temporarily changing it to 125% makes the entire window visible).
This is happening on a Windows 10 Pro-64 OS PC with a Radeon Video card (on another PC running Windows 10 Home 64 with a Nvidia Video card and set to the same 150% scaling the Dropbox popup window is completely viewable).
