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Dropbox notifications popup window is partially off screen; cannot access preferences
Dropbox popup window is partially off screen; cannot quit Dropbox. In Windows 10, in the task bar, I click on Dropbox icon in the task bar notification area and the Dropbox window pops up with the u...
Hello everyone!
This Dropbox app scaling issue has been brought to my attention. The issue can be resolved by making DPI scaling adjustments directly to the Dropbox application without making the change to your complete system.
Please follow the steps below to make these changes.- Open Windows File Explorer, then copy and paste this file path in the search bar:
C:\Program Files (x86)\Dropbox\Client - Right-click on the Dropbox application in this folder
- Select Properties and then click the Compatability tab.
- Select Change high DPI settings
- Check the box labeled Override High DPI scaling behavior
- Then, click the drop down menu and be sure that System (Enhanced) is selected.
- Click Apply to save the changes.
- Restart your machine and open Dropbox from the system tray.
Sorry for any inconveniences this may have caused. Please let us know if there are any further issues after making these adjustments.
- Open Windows File Explorer, then copy and paste this file path in the search bar:
Hannah
Dropbox Staff
Dropbox StaffHey jdbisbey and everyone else that is having this issue.
If you're still having trouble, can we reach out to you via email, to investigate further?
Same problem here.
- Walter
Hey adgorn, sorry to hear you're also having issues with this.
Can you please clarify your device's exact OS and the version and status of the desktop app as shown in your system tray/menu bar?
Did you reboot your computer since you first noticed this by the way?Same issue here...just some tech info...
Dbx 167.4.4719
Wdws 11 HP 17" Didn't matter if I made the smallest resolution, still moved this time to the right and not just up off the screen.
Made sure Dbx icon in sys tray was visible which saved some room on the pop-up, but then it moved right.....no longer could access the up/down bar to drag through if I wanted to see activity.
I have 3 of these laptops..all Wdws 11 up to date version 22h2 OS Build 22621.1105 64bit 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz and latest dropbox. This is the only one with this problem.
I do, however, thank the thread for the Ctrl+Left Click option on the Dbx Sys Tray icon. That does work to get to the options to pause or quick or change preferences.
I have not uninstalled and reinstalled Dbx.
