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donawalt's avatar
donawalt
Collaborator | Level 9
9 months ago

Dropbox keeps asking me to install the MacOS for File Provider update, but it's already installed

This thing just runs in a cycle! I get a notice that it's available, so I start - it seems like it does a partial reinstall - asks me the re-log in - re-verify folders I am syncing - it says it is mo...
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  • donawalt's avatar
    donawalt
    9 months ago

    Thanks Nancy , I quit Dropbox and restarted, no sign of it yet I'll let you know here if I encounter any problems!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi again, donawalt! What you can perhaps try as an extra step is to quit the Dropbox app, restart your computer, and relaunch Dropbox.

 

The reason why Jay suggested logging a ticket instead is because, unfortunately, we don’t have account visibility on the forum, so we can’t see details of your Dropbox account that would help us pinpoint what may be happening. 

 

If what I suggested above doesn’t help still though, let me know and I’ll check if there’s something else that we can try.

donawalt's avatar
donawalt
Collaborator | Level 9
9 months ago

Thanks Nancy , I quit Dropbox and restarted, no sign of it yet I'll let you know here if I encounter any problems!

  • donawalt's avatar
    donawalt
    Collaborator | Level 9
    8 months ago

    Nancy you asked me to let you know on this thread if Dropbox started asking again - it's come back

    https://www.dropboxforum.com/t5/Apps-and-Installations/Dropbox-keeps-asking-me-to-install-the-MacOS-for-File-Provider/m-p/753691 

     

    I just said Not Now as I am busy in a project, if it comes back I'll close Dropbox and restart the computer again.

    But why does it keep asking me this - I verified the dropbox folder is under the CloudStorage folder as it should be now???

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hi donawalt, sorry to see you're still going through this. 

       

      When did this start happening, and which version of our app do you use at the moment? 

      • donawalt's avatar
        donawalt
        Collaborator | Level 9
        8 months ago

        It originally started about 4-6 weeks ago, as you can see in the thread it was in a constant cycle. Megan  Once I closed dropbox and restarted my mac, it had not happened for about 4 weeks since yesterday. Yesterday as I said, I just said "not right now" and it has not come back. Even though, the dropbox folder is in the proper place now for the MacOS for File Provider Update, the folder CloudStorage. I should be on the latest Mac version, v195.4.4995 it says...

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