We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

bddrow's avatar
bddrow
Helpful | Level 6
2 years ago

Rounded gray icon in new macOS file provider

Hi, I'm using the latest version of Dropbox in macOS Ventura 13.5, new mac mini m2, clean dropbox install, i decided to try the new file provider integration and the syncing has ended correctly, there's just one folder with one gray circle at the left of the folder name. 

 PLEASE Note: this is not a tag, if I add a tag then a second circle is added like this. If I remove the tag it returns to a single gray circle.

I'm not able to find information about the meaning of this circle. Does anyone know if there's something wrong?

Thank you.

Desktop
Mac
  • bddrow's avatar
    bddrow
    2 years ago

    I just found that an App added a custom tag to that folder, the only way to see it was with right click -> Get Info and it was at the top, i removed that custom tag and the circle is gone.

  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi bddrow, hope you're doing well! 

     

    Let's see if we can get to the bottom of that symbol you're seeing.

     

    I'll need a little more info — can you send the app version you're running?

     

    Also, a screenshot of your sync status would be great to have.

     

    Cheers!

     

    • bddrow's avatar
      bddrow
      Helpful | Level 6
      2 years ago

      Hi

       

      Thank you, for replying, this is the dropbox version and also the sync status

       

       

      I just got this new Mac mini m2, I'm in the process of adding all my apps, etc. From what I can tell, this is the only folder with that circle.

      Thank you for your time

      • bddrow's avatar
        bddrow
        Helpful | Level 6
        2 years ago

        I just found that an App added a custom tag to that folder, the only way to see it was with right click -> Get Info and it was at the top, i removed that custom tag and the circle is gone.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!