Dropbox is stuck on 'Starting...' on my new Mac computer.

[panttaja]

I just used Migration Assistant to move to a new MacBook Air. Clicked on the Dropbox icon in the menu bar - it said Starting. I have uninstalled Dropbox and reinstalled it. When I start up the computer - and click on the icon - it says Starting. So far I have waited for an hour. I used Activity Monitor - and it doesn't look like Dropbox is doing anything. No CPU usage, no Disk usage, no Network.

I have tried a couple of different networks (including going in to a Starbucks). The networks were all fine. 

I am assuming there is some relic from the original installation that is causing it issues.

It is terribly frustrativing that Dropbox just displays this one message - surely they realize something is wrong. I have wasted several hours trying - and retrying - things like uninstall and re-install.

Dropbox still works on the original computer - and in the browser. But this unfortunately leaves me with a useless new computer while I wait for Dropbox (the company) to wake up tomorrow and perhaps get back to me.

Mac M3 14.6.1. Latest version of Dropbox 206.4.6506

[Nancy]

I’m sorry to hear about this, @panttaja. 

When reinstalling the Dropbox app, did you also perform an advanced reinstall? 

I could also locate your support ticket in our system and I’ve left our team an internal note on your behalf.

Keep me posted for any updates.

[panttaja]

Thank you for the suggestions - the advanced reinstall link you sent is for a windows machine. I am running no a mac. I will dig and see if I can find a similar post for my mac.

[panttaja]

I found the Mac tab in this post - I will try these items. Unfortunately Dropbox requires me to download the app each time I do this - and I have uninstalled Dropbox a dozen times in trying to solve this. It is tedious. 

[Megan]

I definitely see where you're coming from @panttaja.

In any case, feel free to update us once you try out the advanced reinstall steps. 

[panttaja]

Unfortunately another waste of my time. I executed the commands in Terminal on the Mac. I then clicked on the download link. This time is downloaded the .dmg rather than the installer. I double clicked on the .dmg file - and it installed. The date on the file is 1979(???) I then ran the app - and I get to the same error - 'Starting...'.

[panttaja · Accepted solution]

I added another reboot of the computer - after running the commands in terminal. It looks like it may be working -- I now see my folders and it appears to be starting to sync. We will see.