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Forum Discussion
Dropbox is stuck on 'Starting...' on my new Mac computer.
I just used Migration Assistant to move to a new MacBook Air. Clicked on the Dropbox icon in the menu bar - it said Starting. I have uninstalled Dropbox and reinstalled it. When I start up the comput...
I added another reboot of the computer - after running the commands in terminal. It looks like it may be working -- I now see my folders and it appears to be starting to sync. We will see.
Nancy
Dropbox Staff
Dropbox StaffI’m sorry to hear about this, @panttaja.
When reinstalling the Dropbox app, did you also perform an advanced reinstall?
I could also locate your support ticket in our system and I’ve left our team an internal note on your behalf.
Keep me posted for any updates.
Thank you for the suggestions - the advanced reinstall link you sent is for a windows machine. I am running no a mac. I will dig and see if I can find a similar post for my mac.
I found the Mac tab in this post - I will try these items. Unfortunately Dropbox requires me to download the app each time I do this - and I have uninstalled Dropbox a dozen times in trying to solve this. It is tedious.
- Megan
I definitely see where you're coming from @panttaja.
In any case, feel free to update us once you try out the advanced reinstall steps.
Unfortunately another waste of my time. I executed the commands in Terminal on the Mac. I then clicked on the download link. This time is downloaded the .dmg rather than the installer. I double clicked on the .dmg file - and it installed. The date on the file is 1979(???) I then ran the app - and I get to the same error - 'Starting...'.
